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Forgot Your Password
Enter the email that you used to create your account. We'll send an email with a link to reset your password. The email will come from If you don't get it right away, please be sure to check your SPAM/JUNK folders.

Troubleshooting tips for fixing the most common login problems

Forgot Username
Make sure you are entering the correct email address that you used to create your account. Contact Customer Care through Live Chat if you are unable to locate your correct username.

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Wait for a few minutes
If you attempted to log in unsuccessfully multiple times, your account would temporarily lock for security reasons. Please wait 15 minutes, then try again.

Troubleshooting tips if you are not receiving our emails

If you are not receiving emails from us, it is possible that they are going to your SPAM/Junk folder. We have found this to be a notable problem for customers using Gmail, but it can also occur for other email exchanges, especially if you are working at a university, hospital or other organization that controls junk mail parameters.

One solution is to add the American Physician domain ( to your list of safe senders. You can search Google or refer to the help section of your email provider for instructions on how to do this. Or, if you work for a larger organization, you may need to ask your Information Technology group to assist you with this. If you continue to have issues, please reach out to our Customer Care team for assistance. They can be reached via email at or at 877-225-8384.

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